Our goal at A Frog's Dream is to enhance your living space - be it installing a relaxing waterfall or helping you with your existing water feature-we’re called-in to make things pretty. Of course, that also means that we will actually need to spend time in your space while we do that: in an effort to make that process as easy on you as possible, we thought we’d outline the steps taken once you contact us.
$150 to $500 Consultation Fee depending on the scope of the project (credited towards project)
4. 50% Deposit required to schedule and hold installation date 5. Walk-Through with The AFD Team sometimes is in order, but not always.
Introduction to the AFD Team
Exchange contact information
Set project timeline
Regardless of the job, we take pride in being easily accessible and communicating well. This is your space, your home, and your retreat: we want to be respectful at all times. Therefore, you can call, text, and/or email knowing that we’ll answer and be more than willing to make you happy, whatever the case may be.
Detailing Each Step:
In order to provide you with an approximate estimate of the time and cost of your project, we’d like for you to send us some pictures of your space; that way Derek – our pond and water feature guru – is able to gain a better understanding of the project.
Once we’ve received your pictures Clay will give you a call. He’ll ask questions about the size and scope of your project and questions like, “What do you want to achieve with this job?” as well as the just-as-important, “What are you hoping to avoid with this project?” At this time, he will be able to provide you with an approximate estimate (for FREE).
Moving forward, Clay moves into the consultation phase. A meeting in the space that needs work with all the decision-makers present is scheduled for a fee that will be credited to your job, if you decide to hire us. During this appointment Clay will be able to see the space first-hand, you’ll be able to discuss exact details of the project, and he’ll ask you a lot of questions. Are we tearing out the old water feature? Do you want to fix your existing water feature? Are we starting with a fresh slate? Are there problems in the area, like drainage issues or poor soil? Do you have HOA regulations?
After the consultation, if you would like to continue with the job, we ask for a 50% deposit in order to schedule and hold an installation appointment
After you’ve paid your deposit, Clay gathers the AFD team – Esteban and Gabriel – for a pre-job walk-through. Bringing out the foreman, Esteban, allows everyone to meet and establish contact to discuss what exactly needs to be done in your space. At the walk-through, Esteban will then become your main point of contact on the job. Phone numbers and emails are exchanged, a timeline is set up for the work to be completed, and then we get to work!